INFORMATION SYSTEMS AND ELECTRONIC CONSUMER PROTECTION IN NIGERIAN BANKING INDUSTRY
The study empirically investigated information systems (IS) and electronic consumer (econsumer)Â protection in Nigerian banking industry to see if information systemÂ technology (IST) provides adequate protection for e-consumers in Nigeria bankingÂ industry. Documentary and survey research methods were used. Data were drawn fromÂ 200 students from five universities in South-South geo-political zone of Nigeria. MultipleÂ regression was used for data analysis. Results showed a significant relationship betweenÂ independent and dependent variables, a positive relationship between database and
information security, positive relationship between database and web vailability. TheÂ study recommended, amongst others, that banks should engage the activities ofÂ behavioural science researchers to develop and constantly verify theories that explainÂ human or organizational behaviour, deploy more ATM machines at various points besideÂ bank premises to limit waiting lines for cash transactions, maintain principles of businessÂ continuity, and innovative capability for new products/services.
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