• Samuel Ebie, University of Glamorgan, UK
  • Louise England, University of Glamorgan, UK


This study reviewed the importance of benchmarking such, as ‘Investors in People’ (IP) in small and medium-sized enterprises (SMEs). It considered the Business Excellence Model and Employee Engagement as a necessary HRM tool for successful organisations. Training, financial incentives and job design were found to be more effective interventions to raise productivity.


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